We hope you love your LOULOU order. If for any reason, the purchased item(s) are not quite right, we accept non-sale items in new condition for a full refund and we are happy to offer a refund or exchange on full price items, within 14 days of receiving your order.
We will not refund any sale or discounted items. We will happily provide an exchange or credit note if your product is not right.
Customers from all countries are responsible for returning their items back to us, once you have processed your return or contacted customer services, you will have the option to use our tracked & insured service.
Customers outside the EU are also responsible for returns taxes and duties.
Please see our Return Policy
for further details.