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Terms and Conditions
These are the general Terms and Conditions which apply to your purchase of products from loulouthebrand.com, whether you buy through our website, over the email or by phone.
By checking out with a successful purchase you agree to our Terms and Conditions.
www.loulou.co and www.loulouthebrand.com are the property of LOULOU DEVELOPMENT TIA SRL (J40/6399/08.04.2121 / CUI 44072742). The access and the use of this site, of the information, services, and products therein are regulated by the following Terms and Conditions ("T&C") and by the security of information (SI).
Placing online orders via the website means that you accept the T&C (in the version that is valid at the time of the order) and the SI, and therefore, please read them carefully.
LOULOU reserves the right to make changes to its Terms and Conditions without notice. Any changes to the T&C will be effective for all new orders placed after the change is published on website. You should therefore review this page from time to time for updated information.
All prices are in EUR / USD / RON and are inclusive of VAT. Prices may change when discount policy applies or the exchange rate changes.
The design, texts, graphics, structure and all information on www.loulou.co and www.loulouthebrand.comdomain are the exclusive property of LOULOU DEVELOPMENT TIA SRL. Use of any materials and information displayed on this website is forbidden and illegal without the express written permission from LOULOU DEVELOPMENT TIA SRL.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of LOULOU or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by LOULOU and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Loulou or its licensors. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without the express written permission of Loulou.
The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.
Neither of the Contracting Parties shall be liable for the failure to perform in due time and/or the improper - total or partial - performance of any of its obligations under this contract, if the non-performance or improper performance of those obligations was due to force majeure, as defined by law.
For any complaints, please contact us at firstname.lastname@example.org or by phone +40 735 221 395. We assure you that we will do our best to solve your complaints in the shortest time possible.
In order to be able to place an order, there are two options that can be used. You can either register (create an account and log in to make the purchase) or you can use the GUEST CHECKOUT option.
To make a purchase, simply click the "ADD TO CART" button next to the desired product to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
When you place an order, you will receive an email acknowledging the details (receipt) of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Once we have verified your order and payment details and have approved your order, we will contact you via phone/email to inform you of this.
Some items are not available on immediate stock. Some items are made to order and it will take in between 10 - 20 working days for the manufacturing process.
Please add 1 - 5 days for shipping and estimate your shipping date according to this information.
Before ordering any product, please carefully check the product details on product description page and zoom the product photo to study in detail both the material composition and its details. If you need further information, please contact us at email@example.com.
To further complement our services, we have now included the possibility to order by phone during our main service hours (Monday – Friday 10:00 AM until 18:00 PM). Our Customer Care team is happily awaiting to assist you. Please call us at +40735 221 395 for any assistance needed.
You also have the option of ordering via email, using the following email address: firstname.lastname@example.org. You will be contacted by one of our Sales Associates within 24 hours via e-mail or via phone.
We made every effort to display the products in their original colors, but cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
How to pay
Payment shall be made online when you place your order. Debit/Credit Card payment is available.
All prices are inclusive of VAT. If order accepted, you will be informed about the time and means of delivery.
We are pleased to accept cancellations, for any reason, up to the moment your order has been processed by the online store. After that, you cannot cancel your order, but you may return it if you wish. For instructions on how to do this, please refer to our Returns Policy tab.
SAMPE SALE PRODUCTS CANNOT BE RETURNED.
We ship all over Romania through our partner Fan Courier.
International shipping is exclusively provided via DHL Express Delivery.
Loulouthebrand.com bears the risk of transportation.
Once your order is scheduled for delivery, you will be informed via email/phone about the tracking number. Upon dispatch, your parcel will arrive in one to five business days.Please be aware that we cannot deliver to post office boxes.
Free delivery worldwide.
Track order status
As soon as we have shipped your order you will receive an email/message stating your tracking number. After notification of shipment, you can go to our partners website anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
The delivery period to countries that impose customs duty is 2 to 5 business days, unless otherwise indicated. We work closely with our shipping partner to reduce the potential impact of custom delays for our international customers.
To return a product, you have to inform us by email that you wish to return the product, within 14 business days, without indicating any reason. Your return email should state the Product Info and all your personal data needed to return the money.
If you wish to exchange the item for another size, please state so in your email.
Refunds from returns will always be charged-back to the card which the original order was paid from.
We can only accept for return non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.
The product should reach us in 14 business days. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that a time frame of 30 working days can pass between the receipt of your returned merchandise and the return/refund process. Upon receipt of your returned merchandise, we will send you an email containing information about the refund. The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.
* SAMPLE/SALE ITEMS CANNOT BE REFUNDED.
Please note that we can only accept returns from the country which the shipment was sent to.
Products purchased during our sales period or from any promotion will not be refunded or returned.
Made to measure items cannot be exchanged but they benefit of free of charge repair or modification. For more details check the Repair Or Modify field.
We reserve the right to accept the return or not after checking if the items fulfil the conditions requested above.
All delivery costs for returns will be in the client’s charge.
Please be aware that we can only exchange the item with another product of the same value or with an item with an upper value. Please call our customer care at +40 735 221 395 or send an email to email@example.com for more information.
If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase.
Made to measure items have two free of charge alterations or modifications. If you are interested to alteror modify a made to measure LOULOU item you must inform us by e-mail at firstname.lastname@example.org. Before returning the item for alteration, you should wait our written email, confirming if the alteration is possible or not.
Please send us the product in a secured package, with the invoice, receipt and all the tags, so we can be assured it was bought through our online services.
The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EURO. Invoices and refunds from Romania will be done in RON.
If you have chosen the "Online via credit card" payment method, it will be necessary to fill a form with your card details in the secured page of the online payments processor.
- The payments made using credit cards issued under the Visa and Mastercard badge (Visa/Visa Electron and Mastercard/Maestro) are made through the "3-D Secure" system developed by the entities that assure to the online transactions the same security level as for the ones made at the ATMs or at POS, to the merchant.
- "3-D Secure" assures the credit card owner that no informations about the credit card is transfered or stored on the shop servers or on the payments processor servers, these data being directly introduced in the Visa and Mastercard systems. For more information about the credit card security systems, please see: Verified by Visa or Mastercard SecureCode.
Good to know! - there is no additional charge for the payments made via credit cards!
Refunds from returns will always be charged-back to the card which the original order was paid from.
It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.
The company will retain the personal data and will use them only to notify of our current offers by newsletters and may send special offers.
If you have any questions about your online order or need further assistance, please contact us via your preferred method. Representatives are available Monday-Friday 10AM-6PM.
Inquiries outside of business hours will be answered on the next business day.