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General and are the property of LOULOU DEVELOPMENT TIA SRL (J40/6399/08.04.2121 / CUI 44072742). The access and the use of this site, of the information, services, and products therein are regulated by the following Terms and Conditions ("T&C") and by the security of information (SI).


Placing online orders via the website means that you accept the T&C (in the version that is valid at the time of the order) and the SI, and therefore, please read them carefully.


LOULOU reserves the right to make changes to its Terms and Conditions without notice. Any changes to the T&C will be effective for all new orders placed after the change is published on website. You should therefore review this page from time to time for updated information.


Price Policy


All prices are in EUR / USD / RON and are inclusive of VAT. Prices may change when discount policy applies or the exchange rate changes.




The design, texts, graphics, structure and all information on and www.loulouthebrand.comdomain are the exclusive property of LOULOU DEVELOPMENT TIA SRL. Use of any materials and information displayed on this website is forbidden and illegal without the express written permission from LOULOU DEVELOPMENT TIA SRL.



Intellectual Property, Software and Content


The intellectual property rights in all software and content made available to you on or through this Website remains the property of LOULOU or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by LOULOU and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


 You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Loulou or its licensors. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar without the express written permission of Loulou.


Governing Law


The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.


Force majeure


Neither of the Contracting Parties shall be liable for the failure to perform in due time and/or the improper - total or partial - performance of any of its obligations under this contract, if the non-performance or improper performance of those obligations was due to force majeure, as defined by law.




 For any complaints, please contact us at or by phone +40 735 221 395. We assure you that we will do our best to solve your complaints in the shortest time possible.




In order to be able to place an order, there are two options that can be used. You can either register (create an account and log in to make the purchase) or you can use the GUEST CHECKOUT option.


Online Order


 To make a purchase, simply click the "ADD TO CART" button next to the desired product to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.


When you place an order, you will receive an email acknowledging the details (receipt) of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.


Once we have verified your order and payment details and have approved your order, we will contact you via phone/email to inform you of this.


Some items are not available on immediate stock. Some items are made to order and it will take in between 10 - 20 working days for the manufacturing process.


Return Policy


If for any reason, the purchased item(s) are not quite right, we accept non-sale items in new condition for a full refund and we are happy to offer a refund or exchange on full price items, within 14 days of receiving your order.

Customers from all countries are responsible for returning their items back to us, once you have processed your return or contacted customer services, you will have the option to use our tracked & insured service.

Customers outside the EU are also responsible for returns taxes and duties.

Products purchased during our sales campaign or from any promotion will not be refunded, but can be replaced with an item at the same or higher value.




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